Policy

Returns 
All sales are final. 

Refunds
All sales are final. Contact us at porcupinewoods.store@gmail.com if you have problems with your order.

Shipping
A signature of receipt may be required on some orders. We will notify you if a signature is required.

Processing Time

Currently we have a 2-4 business day processing time for most orders. All orders with express shipping methods selected are processed with priority.

Shipping Fees

We show "estimated shipping fee" throughout the add-to-cart and checkout process, as changes in product availability, multiple items, weight, box/envelope size, and order modifications can occur before the order ships. The final shipping fee is calculated when the items are shipped. 

Shipping Delays

Due to situations beyond our control, pandemics, wildfire conditions, and extreme weather, we may see delays in carriers delivering shipments. These delays are on both standard and express shipping methods. If the delay is due to one of these situations, we cannot reimburse shipping fees for packages that fail to arrive within the expected time frame. We sincerely apologize for any inconvenience and appreciate your understanding.

Sales Tax
Sales Tax is added to all orders. A US Supreme Court ruling (South Dakota vs. Wayfair, Inc.) that allows states to collect sales and use tax on internet and direct marketing transactions for products and/or services delivered to addresses within their state boundaries.

We show "estimated tax" throughout the add-to-cart and checkout process, as changes in product availability, order modifications, and sales tax rate increases can occur before the order ships. The final sales tax is calculated when the items are shipped. Please check your state's tax website for rate changes and effective dates. 

Credit Card Information

For your protection, we are unable to see your credit card information.